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Shipping & Returns

Shipping Policy

All orders will be shipped with USPS Priority Mail within 1-3 business days from the date when order is placed. Most orders are shipped within 24 hours. However, orders placed after 2pm on Fridays will not start processing until the following business day (Monday) since our shipping department is closed on the weekends. Once your order has shipped, you will receive an email confirmation with your tracking number. 

We currently ship within the United States only and we do not ship to following states for legal reasons: Idaho

All orders over $75 ship free and all order under $75 will have a $8.50 shipping fee. 

If you have additional questions, please contact us 561-444-2112 or email support@thehiddenculture.co.

Return Policy

Order Cancellation

Orders cancelled prior to shipping will be refunded the full cost of the order minus 5% transaction processing fee.

Returns

The Hidden Culture, LLC upholds the highest quality standards for all of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is manufactured and shipped in perfect condition. But, if for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 15 days of receipt and we will gladly provide a refund, replacement, or an exchange.

To qualify for a refund, replacement or exchange, your item must be unused and in the same condition as received and must be in the original packaging.

Our facility representatives will inspect and verify the condition of the item once we receive the returned item. Upon approval, a refund for the full cost of the returned item will be granted. If an order shipped is defective, you will also receive reimbursement for the shipping charges that apply to send the order back to us.

Exceptions to the full refund include any items not in its original condition, is damaged or missing parts for any reason deemed not due to our error.  We do not issue refunds for items that are returned more than 15 days after delivery.

To return or exchange an item, please follow these instructions: 

Please contact us either by email or phone to receive the return instructions.

A package without proper return authorization WILL NOT be accepted for refund.

 

Refunds
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM? 

After we receive the returned item and it is inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  It takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement. 

Please contact us either by email or phone if you feel there is a problem or delay with the transaction.

If you have any questions about our products, warranty, exchange, adjustment, or return policies, please contact our staff at (561)444-2112 or email support@thehiddenculture.co.

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